LAST UPDATED: June 11, 2021
We only collect information about you if we have a reason to do so — for example, to provide our Services, to communicate with you, or to make our Services better. We collect this information from three sources: if and when you provide information to us, automatically through operating our Services, and from outside sources. Let’s go over the information that we collect.
In order to use the Services on the Sites, you must register as a user (“User”) and provide certain information to us. You may access the Website and certain web pages without registering, but such access will be limited. Nevertheless, we may still collect certain anonymized data from you when you access the Website.
You acknowledge and agree to provide information that is true and correct, and you attest that you are authorized to provide all the information submitted during your registration process and any time you update your account.
The types of information we require may vary depending on the type of registered User. At our sole discretion, we may from time to time change what’s required and what’s optional. See the following for some examples of data collected:
Paid Membership Information – If you register for a Service that requires you to pay a fee, such as a CareNectar Membership, we may also collect your payment method details, such as credit card number, expiration date, and security code, as well as your billing address, for payment purposes.
Location Services Information – You may allow location services available through your browser settings. You control whether you allow the browser to provide your current location for purposes of providing input when creating a User profile.
Other Information – We may also collect information about you provided by others, such as registered Users who invited you to the Website, third party service providers to verify your information, and from other sources (e.g. partners, researchers, marketers etc.) to enable us to determine demographic data, comply with regulatory requirements, check the accuracy of data, prevent fraud, etc.
Content Information – You might provide us with information about you, your family (e.g. children, spouse, etc.), or care provider (e.g. nanny, daycare, school, etc.) in draft and published content (a blog post, question).
Communications With Us – You may also provide us with information when you respond to surveys, communicate with us about a support question, or sign up for a newsletter. When you communicate with us via form, email, phone, CareNectar comment, or otherwise, we store a copy of our communications (including any call recordings as permitted by applicable law).
Job applicant information – If you apply for a job with us — awesome! You may provide us with information like your name, contact information, resume or CV, and work authorization verification as part of the application process.
We may automatically collect certain information about the computer or devices (including mobile devices) you use to access the Sites and Services as follows:
We may also get information about you from other sources. Third-party services may also give us information, like mailing addresses for individuals who are not yet our users. We use this information for marketing purposes to advertise our Services.
Our Services are not intended for individuals under the age of 18. Should we become aware that we have collected personal information from children under the age of 13, we shall comply with the Children’s Online Privacy Protection Act and will take reasonable measures to delete the information as soon as possible.
Legal Basis for Collection and Using Information
Information that you choose to make public is — you guessed it — disclosed publicly. For CareNectar experts, that means information like your profile, answers, activities, articles, blogs, kits, and other forms of content that you publish, and thus make public, on CareNectar.com. Public information may also be indexed by search engines or used by third parties. Please keep all of this in mind when deciding what you would like to share publicly. For CareNectar Members, we may request to publish questions you submit publicly from time to time.
You have the ability to control certain information you provide and we urge you to be mindful to not share information on your profile that you do not want other Users to know.
We collect the information and content you submit when you submit questions, respond to questions as an Expert User, post information on our websites (including public testimonials and posts you may choose to submit), or otherwise voluntarily communicate with CareNectar. We also collect information you submit through contact, sign-up, question, and profile forms, email communications, and other submissions (including reviews and surveys), and when you speak with our customer service agents. We use this information to respond to and fulfill your requests, establish and manage our customer relations and customer service, and to provide and improve our websites, products, and services.
We may solicit and display personal testimonials of Users on our Sites or in other marketing materials. These testimonials or endorsements may include information such as the User’s first name, first initial of last name, town and state. If you provide us with your consent, we may include your full name at our discretion.
We may also share your information with certain vendors with whom we have a contractual relationship and who need to have access to your information to provide services, such as credit card payment processing, online communication services, email or mobile messaging services, advertising services, and fraud detection and prevention. From time to time we may share certain information with our third party affiliates for the purpose of providing you with advertising for products we believe may be of interest to you. If you wish to opt-out from receiving this information, you may contact us at [email protected]
While no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so. We monitor our Services for potential vulnerabilities and attacks. To enhance the security of your account, we encourage you to enable utilize strong passwords only.
CareNectar will keep the personally identifiable information you provide to us in a secure, password-protected environment that can only be accessed and handled by authorized CareNectar personnel. We instruct all personnel who handle personally identifiable information to use appropriate privacy and security precautions when processing this information.
To ensure that any online purchases in the United States can be made with confidence from the CareNectar Website, when you provide us with credit card information, we or a third party provider hired by us will protect your information with industry-standard encryption technology. Just as we are careful with your personally identifiable information, we likewise observe rigorous privacy protection standards when handling credit card and financial data. When a customer submits their credit card information to us, the personal and credit card information is used only to complete the purchase. This information is not used subsequently for marketing or unsolicited contact.
You have several choices available when it comes to information about you:
If you are located in certain parts of the world, including California and countries that fall under the scope of the European General Data Protection Regulation (aka the “GDPR”), you may have certain rights regarding your personal information, like the right to request access to or deletion of your data.
If you are located in a country that falls under the scope of the GDPR, data protection laws give you certain rights with respect to your personal data, subject to any exemptions provided by the law, including the rights to:
You also have the right to make a complaint to a government supervisory authority.
The California Consumer Privacy Act (“CCPA”) requires us to provide California residents with some additional information about the categories of personal information we collect and share, where we get that personal information, and how and why we use it. The CCPA also requires us to provide a list of the “categories” of personal information we collect, as that term is defined in the law, so, here it is. In the last 12 months, we collected the following categories of personal information from California residents, depending on the Services used:
You can find more information about what we collect and sources of that information in the Information We Collect section above. We collect personal information for the business and commercial purposes described in the How and Why We Use Information sections. And we share this information with the categories of third parties described in the Sharing Information section. If you are a California resident, you have additional rights under the CCPA, subject to any exemptions provided by the law, including the right to: