Privacy Policy


LAST UPDATED: June 11, 2021

CareNectar cares about protecting the privacy of individuals who use carenectar.com (the “Website”). We wish to explain how we ensure the responsible use and protection of the information you submit to us online. This Privacy Policy applies to all users of the Website and any web pages, mobile websites or mobile applications that are operated by CareNectar (collectively, the “Sites”). The Sites are provided users access to subject-matter expert (“Expert”) lessons, information, benefits and services (collectively, the “Services”).

For purposes of this Privacy Policy, the terms CareNectar, “we”, “us” and “our” refer to CareNectar, LLC. “You” and “your” refers to users and visitors of the Sites and Services. Any capitalized terms that are not expressly defined in this Privacy Policy shall have the meaning as set forth in CareNectar’s Terms of Use. By using this Website, the Sites and/or the Services, you consent to our use, collection, storage and disclosure of your information in the following ways:

Information We Collect

We only collect information about you if we have a reason to do so — for example, to provide our Services, to communicate with you, or to make our Services better. We collect this information from three sources: if and when you provide information to us, automatically through operating our Services, and from outside sources. Let’s go over the information that we collect.

1. Information You Provide To Us

In order to use the Services on the Sites, you must register as a user (“User”) and provide certain information to us. You may access the Website and certain web pages without registering, but such access will be limited. Nevertheless, we may still collect certain anonymized data from you when you access the Website. 

You acknowledge and agree to provide information that is true and correct, and you attest that you are authorized to provide all the information submitted during your registration process and any time you update your account.

The types of information we require may vary depending on the type of registered User. At our sole discretion, we may from time to time change what’s required and what’s optional. See the following for some examples of data collected:

Required

  • First and last name
  • Email Address
  • City
  • Country
  • State

Optional

  • About (any other information you choose to provide)
  • Birthday
  • Gender
  • Profile Photo

Paid Membership Information – If you register for a Service that requires you to pay a fee, such as a CareNectar Membership, we may also collect your payment method details, such as credit card number, expiration date, and security code, as well as your billing address, for payment purposes.

Location Services Information – You may allow location services available through your browser settings. You control whether you allow the browser to provide your current location for purposes of providing input when creating a User profile.

Other Information – We may also collect information about you provided by others, such as registered Users who invited you to the Website, third party service providers to verify your information, and from other sources (e.g. partners, researchers, marketers etc.) to enable us to determine demographic data, comply with regulatory requirements, check the accuracy of data, prevent fraud, etc.

Content Information – You might provide us with information about you, your family (e.g. children, spouse, etc.), or care provider (e.g. nanny, daycare, school, etc.) in draft and published content (a blog post, question).

Communications With Us – You may also provide us with information when you respond to surveys, communicate with us about a support question, or sign up for a newsletter. When you communicate with us via form, email, phone, CareNectar comment, or otherwise, we store a copy of our communications (including any call recordings as permitted by applicable law).

Job applicant information – If you apply for a job with us — awesome! You may provide us with information like your name, contact information, resume or CV, and work authorization verification as part of the application process.

2. Automatically Collected Information

We may automatically collect certain information about the computer or devices (including mobile devices) you use to access the Sites and Services as follows:

  • Location, Log, & Usage Information – When you visit the Website, we receive the internet protocol (“IP”) address of your computer (or the proxy server you use to access the internet), your computer operating system, the type of web browser you are using, and browser language. If you are using a mobile device, we may also receive unique device identifiers and other information about your mobile or other device(s), and mobile operating system. We may correlate this information with other information we have about you. We may also automatically collect information related to the ways in which you interact with the Sites and the Services, such as referring and exit pages, URLs, platform type, the number of clicks, domain names, landing pages, pages and content viewed (including ads viewed) and the order of such views, the amount of time spent on particular pages, the date and time you use the Services, error logs, and other similar information.
  • Cookie Information – A cookie is a tiny data file that resides on your computer, mobile phone, or other device, and allows us to recognize you when you return to the Site using the same computer (or mobile device) and web browser. Like most websites, we and our service providers use cookies, and tracking pixels to track usage and trends, evaluate the effectiveness of our ads and efforts, customize your experience and improve the quality of our Services. Most browsers automatically accept cookies, but you can modify your browser settings to decline cookies. In some cases, however, doing so may impact your ability to use the Website. For more about our usage of cookies, read our Cookie Policy.

3. Information We Collect From Other Sources

We may also get information about you from other sources. Third-party services may also give us information, like mailing addresses for individuals who are not yet our users. We use this information for marketing purposes to advertise our Services.

4. Collection of Information from Children

Our Services are not intended for individuals under the age of 18. Should we become aware that we have collected personal information from children under the age of 13, we shall comply with the Children’s Online Privacy Protection Act and will take reasonable measures to delete the information as soon as possible.

How & Why We Use Your Information

In general, we use the information you provide to enable the features of the Services, specifically pairing you with CareNectar Experts, products, and services, and vice versa. We enable CareNectar Experts to view your profile, and respond to questions posted by you. We may also remove identifiable information from your data and aggregate it, in which case such data will not be subject to this Privacy Policy and we may disclose it to others for any purpose.

  • To provide our Services. For example, to set up and maintain your account, provide customer service, answer member questions, and verify user information.
  • To ensure quality, maintain safety, and improve our Services. For example, by providing automatic upgrades and new versions of our Services. Or, for example, by monitoring and analyzing how users interact with our Services so we can create new features that we think our users will enjoy and that will help them create and manage websites more efficiently or make our Services easier to use.
  • To market our Services and measure, gauge, and improve the effectiveness of our marketing. For example, by targeting our marketing messages to groups of our users (like those who have a particular plan with us or have been users for a certain length of time), advertising our Services, analyzing the results of our marketing campaigns (like how many people purchased a paid plan after receiving a marketing message), and understanding and forecasting user retention.
  • To protect our Services, our users, and the public. For example, by detecting security incidents; detecting and protecting against malicious, deceptive, fraudulent, or illegal activity; fighting spam; complying with our legal obligations; and protecting the rights and property of CareNectar and others, which may result in us, for example, declining a transaction or terminating Services.
  • To fix problems with our Services. For example, by monitoring, debugging, repairing, and preventing issues.
  • To customize the user experience. For example, to personalize your experience by serving you relevant notifications and advertisements for our Services, recommending content through our suggestions, and providing new content for your reading pleasure.
  • To communicate with you. For example, by emailing you to ask for your feedback, share tips for getting the most out of our products, or keep you up to date on CareNectar; texting you to verify your payment; or calling you to share offers and promotions that we think will be of interest to you. If you don’t want to hear from us, you can opt out of marketing communications at any time. (If you opt out, we’ll still send you important updates relating to your account.)
  • To recruit and hire new CareNectar team members. For example, by evaluating job applicants and communicating with them.

Legal Basis for Collection and Using Information

A note here for those in the European Union about our legal grounds for processing information about you under EU data protection laws, which is that our use of your information is based on the grounds that: (1) The use is necessary in order to fulfill our commitments to you under the applicable terms of service or other agreements with you or is necessary to administer your account — for example, in order to enable access to our website on your device; or (2) The use is necessary for compliance with a legal obligation; or (3) The use is necessary in order to protect your vital interests or those of another person; or (4) We have a legitimate interest in using your information — for example, to provide and update our Services; to improve our Services so that we can offer you an even better user experience; to safeguard our Services; to communicate with you; to measure, gauge, and improve the effectiveness of our advertising; and to understand our user retention and attrition; to monitor and prevent any problems with our Services; and to personalize your experience; or (5) You have given us your consent — for example before we place certain cookies on your device and access and analyze them later on, as described in our Cookie Policy.

How We Share Your Information

As described above, your information may be shared with us, our affiliates, other Users of the Website, and other third parties in aggregate and non-personally identifiable form. Through the profile share feature, you or other Users have the ability to share a snippet of your profile externally through email or social media. By using the Website, the Sites and the Services, you consent to our use of the information and our right to share it in accordance with this Privacy Policy, where applicable. 

Information that you choose to make public is — you guessed it — disclosed publicly. For CareNectar experts, that means information like your profile, answers, activities, articles, blogs, kits, and other forms of content that you publish, and thus make public, on CareNectar.com. Public information may also be indexed by search engines or used by third parties. Please keep all of this in mind when deciding what you would like to share publicly. For CareNectar Members, we may request to publish questions you submit publicly from time to time.

You have the ability to control certain information you provide and we urge you to be mindful to not share information on your profile that you do not want other Users to know.

We collect the information and content you submit when you submit questions, respond to questions as an Expert User, post information on our websites (including public testimonials and posts you may choose to submit), or otherwise voluntarily communicate with CareNectar. We also collect information you submit through contact, sign-up, question, and profile forms, email communications, and other submissions (including reviews and surveys), and when you speak with our customer service agents. We use this information to respond to and fulfill your requests, establish and manage our customer relations and customer service, and to provide and improve our websites, products, and services.

We may solicit and display personal testimonials of Users on our Sites or in other marketing materials. These testimonials or endorsements may include information such as the User’s first name, first initial of last name, town and state. If you provide us with your consent, we may include your full name at our discretion. 

We may also share your information with certain vendors with whom we have a contractual relationship and who need to have access to your information to provide services, such as credit card payment processing, online communication services, email or mobile messaging services, advertising services, and fraud detection and prevention. From time to time we may share certain information with our third party affiliates for the purpose of providing you with advertising for products we believe may be of interest to you. If you wish to opt-out from receiving this information, you may contact us at [email protected] 

We may also disclose your information when we believe in good faith that such disclosure is appropriate in order to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, situations involving potential threats to the health or physical safety of any person, violations of this Privacy Policy, the Terms of Use, and/or to protect the rights and property of CareNectar, our employees, Users, and the public. This may involve the sharing of your information with law enforcement, government agencies, courts, and/or other organizations.

How We Protect Your Information

While no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so. We monitor our Services for potential vulnerabilities and attacks. To enhance the security of your account, we encourage you to enable utilize strong passwords only.

CareNectar will keep the personally identifiable information you provide to us in a secure, password-protected environment that can only be accessed and handled by authorized CareNectar personnel. We instruct all personnel who handle personally identifiable information to use appropriate privacy and security precautions when processing this information. 

To ensure that any online purchases in the United States can be made with confidence from the CareNectar Website, when you provide us with credit card information, we or a third party provider hired by us will protect your information with industry-standard encryption technology. Just as we are careful with your personally identifiable information, we likewise observe rigorous privacy protection standards when handling credit card and financial data. When a customer submits their credit card information to us, the personal and credit card information is used only to complete the purchase. This information is not used subsequently for marketing or unsolicited contact.

Although we take appropriate measures to protect against unauthorized disclosures of information, we cannot guarantee with certainty that the information we collect will never be disclosed in a manner that is inconsistent with this Privacy Policy. 

Your Choices

You have several choices available when it comes to information about you:

  • Limit the information that you provide: If you have an account with us, you can choose not to provide any the optional account information or profile information. Please keep in mind that if you do not provide this information, certain features of our Services may not be accessible or work appropriately.
  • Opt out of marketing communications: You may opt out of receiving promotional communications from us. Just follow the instructions in those communications or let us know. If you opt out of promotional communications, we may still send you other communications, like those about your account and legal notices.
  • Set your browser to reject cookies: At this time, CareNectar does not respond to “do not track” signals across all of our Services. However, you can usually choose to set your browser to remove or reject browser cookies before using CareNectar’s websites, with the drawback that certain features of CareNectar may not function properly without the aid of cookies.
  • Close your account: While we’d be very sad to see you go, you can delete your account in your profile settings if you no longer want to use our Services. You may also email us at [email protected] with the subject “Delete Account Request” and we will gladly assist. Please keep in mind that we may continue to retain your information after closing your account— for example, when that information is reasonably needed to comply with (or demonstrate our compliance with) legal obligations such as law enforcement requests, or reasonably needed for our legitimate business interests.

Your Rights

If you are located in certain parts of the world, including California and countries that fall under the scope of the European General Data Protection Regulation (aka the “GDPR”), you may have certain rights regarding your personal information, like the right to request access to or deletion of your data.

1. European General Data Protection Regulation (GDPR)

If you are located in a country that falls under the scope of the GDPR, data protection laws give you certain rights with respect to your personal data, subject to any exemptions provided by the law, including the rights to:

  • Request access to your personal data;
  • Request correction or deletion of your personal data;
  • Object to our use and processing of your personal data;
  • Request that we limit our use and processing of your personal data; and
  • Request portability of your personal data.

You also have the right to make a complaint to a government supervisory authority.

Transferring Information Outside EEA – Because CareNectar’s Services are offered worldwide, the information about you that we process when you use the Services in the EU may be used, stored, and/or accessed by individuals operating outside the European Economic Area (EEA) who work for us, other members of our group of companies, or third-party data processors. This is required for the purposes listed in the How and Why We Use Information section above. When providing information about you to entities outside the EEA, we will take appropriate measures to ensure that the recipient protects your personal information adequately in accordance with this Privacy Policy as required by applicable law.

2. California Consumer Privacy Act (“CCPA”)

The California Consumer Privacy Act (“CCPA”) requires us to provide California residents with some additional information about the categories of personal information we collect and share, where we get that personal information, and how and why we use it. The CCPA also requires us to provide a list of the “categories” of personal information we collect, as that term is defined in the law, so, here it is. In the last 12 months, we collected the following categories of personal information from California residents, depending on the Services used:

  • Identifiers (like your name, contact information, and device and online identifiers);
  • Characteristics protected by law (for example, you might provide your gender as part of your profile for us);
  • Internet or other electronic network activity information (such as your usage of our Services, like the actions you take on CareNectar.com);
  • Geolocation data (such as your location based on your IP address);
  • Audio, electronic, visual or similar information (such as your profile picture, if you uploaded one);
  • Professional or employment-related information (for example, information you provide in a question or answer, or information you provide in a job application); and
  • Inferences we make (such as likelihood of retention or attrition).

You can find more information about what we collect and sources of that information in the Information We Collect section above. We collect personal information for the business and commercial purposes described in the How and Why We Use Information sections. And we share this information with the categories of third parties described in the Sharing Information section. If you are a California resident, you have additional rights under the CCPA, subject to any exemptions provided by the law, including the right to:

  • Request to know the categories of personal information we collect, the categories of business or commercial purpose for collecting and using it, the categories of sources from which the information came, the categories of third parties we share it with, and the specific pieces of information we collect about you;
  • Request deletion of personal information we collect or maintain;
  • Opt out of any sale of personal information; and
  • Not receive discriminatory treatment for exercising your rights under the CCPA.

Assignment of Information

In the event we go through a business transition such as a merger, acquisition by another company, or sale of all or a portion of our assets, your information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of ours or that acquirer’s affiliates may continue to process your information as set forth in this Privacy Policy.

Changes to the Privacy Policy

We reserve the right to change our Privacy Policy and Terms of Use at any time and will notify you about any material changes as required by applicable law. The material changes will go into effect 30 days after we notify you, so you will have time to discontinue using the Website, Sites and Services should you disagree with the changes. Any non-material changes or clarifications will take effect immediately after we post the updated policy and you agree that we do not have to notify you when this occurs. You should periodically check this Policy for updates. Your continued use of the Website, Sites and Services will constitute acceptance of the changes as of the effective date (“LAST UPDATED”) listed above.

Translation

Our Privacy Policy was originally written in English (US). We may translate it into other languages. In the event of a conflict between a translated version of our Privacy Policy and the English version, the English version will control.

Contact Us

If you have questions, comments or concerns about our usage of your information or this Privacy Policy, please contact us at: [email protected]

Special thanks to Automattic for providing an open-source template for portions of this Privacy Policy.